Last Updated: 14th September,2024
At Shatu, we value our customers and want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below.
Returns
– Return Window: You have 30 days from the date of purchase to return items.
– Condition for Returns: To qualify for a return, items must be in their original condition, unused, and in the original packaging with tags attached.
– Exclusions: The following items cannot be returned:
– Personalized or custom-made items
– Sale or clearance items
How to Return an Item
- Contact Us: To start a return, please email our customer support team at : hello@shaatuu.com with your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
3. Shipping Costs: You will be responsible for return shipping costs unless the item is defective or incorrect.
Refunds
– Review Process: Once we receive your returned item, we will inspect it and notify you of the refund status. Refunds typically take 5 business days to process.
– Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.
Contact Information
For any questions regarding our refund and returns policy, please reach out to us at:
– Email: hello@shaatuu.com
– Phone: +234 812 637 4713
Thank you for choosing Shatu!