Frequently Asked Questions
Most frequent questions and answers
How can I browse the products on your website?
You can easily browse our collection by categories such as abayas, gowns, and hijabs, or use the search function to find specific styles or items.
Do you offer custom-made items?
Yes! We offer custom-made abayas, gowns, and hijabs. You can contact our customer service team for more details about custom orders and to provide your measurements.
How do I care for my Shaatuu garments?
To keep your Shaatuu products in perfect condition, we recommend following the care instructions provided on each product page. Most items should be dry cleaned or hand-washed, depending on the fabric.
Is shipping available worldwide?
Yes, we offer international shipping. Shipping rates and delivery times may vary depending on your location. You can view shipping options at checkout.
How long does it take for my order to arrive?
Shipping times vary based on your location. Orders typically arrive within 5-7 business days for domestic shipments and 10-15 business days for international shipments. You will receive tracking information once your order has shipped.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can view available options at checkout.
What sizes do you offer for your products?
We offer a variety of sizes, including standard and custom measurements. Please check the size guide on each product page for accurate fitting information.
Are your products made from high-quality materials?
Absolutely! At Shaatuu, we pride ourselves on using premium fabrics, ensuring that all our products are not only stylish but also durable and comfortable.
How can I place an order on your website?
Simply browse our collection, add the desired items to your cart, and proceed to checkout. Follow the easy steps to complete your purchase.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible, so please contact us as soon as possible if you need to make any changes or cancellations. We will do our best to accommodate your request before the order is shipped.
Can I return or exchange an item?
- We accept returns and exchanges within 14 days of delivery, provided the item is unused, unwashed, and in its original condition. Please refer to our return policy for more details.
Do you have a store I can visit in person?
Currently, Shaatuu operates exclusively online. However, we’re happy to serve you through our website and ensure a seamless shopping experience!
Do you offer gift cards?
Yes, we offer gift cards that can be used for any purchase on our website. Check out the “Gift Cards” section on our website for more details.
Do you have a loyalty program or discounts?
Yes, we offer special promotions and discounts from time to time. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and photos of the issue. We will resolve the matter as quickly as possible, either by offering a replacement or refund.
How can I contact customer service?
You can reach our customer service team by email at customer@shaatuu.com or through the contact form on our website. We aim to respond to all inquiries within 1-2 business days.